The following are some Frequently Asked Questions. If you do not find the answer you are looking for here about our company, products & services, please feel free to contact us!

Is it really a free system?

Yes. The equipment and installation are free. We only ask for the $99 activation fee and that we be allowed to monitor your system for the first 36-months.

Isn't that the same thing?

No. Regardless of the cost of the equipment you would have to pay for the monitoring service.

Do I have to have it monitored?

No. If you do not want monitoring service you can purchase the equipment and installation at our retail price.

Do I need monitoring?

Yes, we definitely recommend monitoring service. An alarm system is only valuable if the proper authorities are notified when there is an emergency.

Why is ADT Monitoring Service better?

ADT has the largest and most professional monitoring centers in the world. All of their monitoring centers are UL (Underwriters Laboratory) Certified, and the staff is trained to UL standards. ADT's monitoring centers also have back-up power generating capability and monitoring capability. They have truly set the standard for quality service.

What's the difference between hardwire and wireless equipment? Which is better?

Hardwire is older technology and the major difference is that it requires a technician to run wiring throughout your home from the control panel to the sensors. It can be messy and the chance of damage to your home is greatly increased. Hardwire systems still work, but they lack some of the newer convenience and technology that wireless equipment offers, such as the key chain remote that allows you to arm and disarm your system by the touch of a buttom. With a wireless system, there is less mess because the communication is achieved via radio signal and does not require wires to be run from the panel to the sensors. It also takes a lot less time to install.

Do I have to sign a contract?

To receive the free equipment and installation, we do require you to sign a contract.

After my contract with ADT ends, do I have to return the equipment?

No. Once your contract expires, we hope that you have enjoyed the security and service we have provided, however, you are under no further obligation and the equipment is yours to keep.

Are your monitoring rates guaranteed?

Our rates, like most other businesses, are primarily regulated by the competition. We know that if we were to raise our rates dramatically above the others in our field we would not be able to succeed. Therefore, we do not guarantee to never increase our rates, but we do promise to always give our customers fair market value.

What happens if I move?

We offer several options to our customers incase of a move.

Who will service my system?

We at HomeStar Security offer a 90-day warranty. In addition to our warranty, ADT offers lifetime maintenance on parts and labor for a $25 trip charge as long as you are an ADT customer.

Will my pets affect the system?

Your pets should not affect your system. Our motion sensors are “pet immune” and our technicians are experienced with working around pets.

What if there are false alarms?

You should not have any false alarms. Statistics show that homeowners are the cause of a majority of false alarms. It is important that you and anyone with access to your home (including your emergency contact numbers) take a few minutes to learn how to use the system properly. Taking these steps will help you to eliminate false alarms.

Does the city charge me if there are false alarms?

Each city has a different policy. Most will fine homeowners if there are repeated false alarms. If you have a false alarm, the best way to avoid being fined is to call the monitoring center. They will be able to call off the authorities.